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FAQ's
Help Categories
Frequently Asked Question
Everything You Need to Know Before You Shop
1. What is the return period for products?
You can request a return within 2 days of delivery, provided the product meets our return conditions.
2. What conditions must be met for a return?
The product must be unused, unworn, in original packaging, and returned with tags and invoice intact.
3. Are all products eligible for return?
No, customized jewellery and items showing signs of wear, damage, or missing packaging are not eligible.
4. How do I initiate a return request?
Email us at info@sejaljewellery.com with your order details and reason within the allowed timeframe.
5. Is proof required for damaged or incorrect products?
Yes, an unboxing video is mandatory for damaged, defective, or incorrect product claims.
6. Who bears the return shipping cost?
Return shipping costs may apply depending on the reason and will be communicated during the process.
7. When will I receive my refund?
Refunds are processed within 7 to 15 working days after receiving and inspecting the returned product.
8. How will the refund be issued?
Refunds are credited to the original payment method or via bank transfer.
9. Will I get a full refund?
Full refunds are issued only if the product passes quality checks. Used or damaged items may not qualify.
10. What if my refund is delayed?
If delayed, contact us at info@sejaljewellery.com with your order details for assistance.
11. Can I cancel my order after placing it?
Yes, cancellation is allowed only before dispatch.
12. How do I request a cancellation?
Send an email to info@sejaljewellery.com with your order details.
13. Can I cancel my order after it has been shipped?
No, cancellations are not allowed once the order is shipped.
14. Will I receive a refund for a cancelled order?
Yes, a full refund is processed within 5–7 working days if cancelled before dispatch.
15. Can I modify my order instead of cancelling it?
Yes, modifications are allowed before dispatch, subject to confirmation.
16. Where do you ship your products?
We currently ship across India.
17. How long does order processing take?
Orders are processed within 1–3 business days after confirmation.
18. What is the delivery timeline?
Delivery usually takes 3–7 business days, depending on location.
19. Will I receive tracking details?
Yes, tracking details are shared via email or SMS after dispatch.
20. What if I receive a damaged or incorrect product?
Report within 24 hours with an unboxing video for verification and resolution.
21. Is my personal information secure?
Yes, we follow strict data protection practices and do not share your information unnecessarily.
22. Do you share customer data with third parties?
Data is shared only with payment gateways and logistics partners for order fulfillment.
23. How can I contact customer support?
You can reach us at info@sejaljewellery.com or call 9833442441.
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- +91 9833442441
- Help@soultara.me
- info@soultara.me
- Mahatma Gandhi Rd, Rajawadi Colony, Ghatkopar East, Mumbai, Maharashtra 400077
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