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Return, Refund & Cancellation Policy
Help Categories
Return Policy
Return requests must be made within two days, ensuring items are unused, intact, and eligible for quality verification and approval.
1. What is the return period for products?
You can request a return within 2 days of delivery, provided the product meets our return conditions.
2. What conditions must be met for a return?
The product must be unused, unworn, in original packaging, and returned with tags and invoice intact.
3. Are all products eligible for return?
No, customized jewellery and items showing signs of wear, damage, or missing packaging are not eligible for return.
4. How do I initiate a return request?
You can email us at info@sejaljewellery.com with your order details and reason for return within the allowed timeframe.
5. Is proof required for damaged or incorrect products?
Yes, an unboxing video is mandatory to claim returns for damaged, defective, or incorrect items.
6. Who bears the return shipping cost?
Return shipping costs may be applicable depending on the reason for return and will be communicated during the process.
Refund Policy
Refunds are processed after inspection, ensuring product integrity, and credited within seven to fifteen working days through original payment methods.
1. When will I receive my refund?
Refunds are processed within 7 to 15 working days after we receive and inspect the returned product.
2. How will the refund be issued?
Refunds will be credited to the original payment method or via bank transfer, depending on the transaction.
3. Will I get a full refund?
Full refunds are provided only if the product passes our quality check. Items that are damaged, worn, or altered may not be eligible.
4. What if my refund is delayed?
If your refund is not received within the stated timeline, please contact us at info@sejaljewellery.com with your order details.
Cancellation Policy
Orders can be cancelled before dispatch only, ensuring quick processing; once shipped, cancellations are restricted due to logistics and security protocols.
1. Can I cancel my order after placing it?
Yes, orders can be cancelled only before they are dispatched from our warehouse.
2. How do I request a cancellation?
You can email us at info@sejaljewellery.com with your order details to request cancellation.
3. Can I cancel my order after it has been shipped?
No, once the order is shipped, cancellation is not allowed due to logistics and security reasons.
4. Will I receive a refund for a cancelled order?
Yes, if the order is cancelled before dispatch, a full refund will be processed within 5–7 working days.
5. Can I modify my order instead of cancelling it?
Order modifications (like address or product changes) are possible only before dispatch, subject to confirmation.
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