No products in the cart.
Shipping Policy
Help Categories
Shipping Policy
1. Where do you ship your products?
We currently ship across India, covering major cities and serviceable pin codes through our trusted logistics partners.
2. How long does it take to process an order?
Orders are processed within 1–3 business days after confirmation and successful payment verification.
3. What is the delivery time for orders?
Delivery typically takes 3–7 business days depending on your location and courier service availability.
4. Will I receive tracking details for my order?
Yes, once your order is shipped, tracking details will be shared via email or SMS for real-time updates.
5. Are shipping charges applicable?
Shipping charges, if applicable, will be displayed at checkout before completing your purchase.
6. Is my jewellery insured during shipping?
Yes, all orders are packed securely and handled carefully to ensure safe delivery. (Recommended: Add insured shipping for premium trust.)
7. What should I do if my order is delayed?
Delays may occur due to unforeseen circumstances like weather or logistics issues. You can contact us for assistance anytime.
8. What happens if I am not available during delivery?
Our delivery partner will attempt re-delivery. If unsuccessful, the order may be returned, and re-shipping charges may apply.
9. What if I receive a damaged or incorrect product?
You must report it within 24 hours of delivery with an unboxing video as proof for verification and resolution.
10. Can I change my shipping address after placing an order?
Address changes are allowed only before dispatch. Once shipped, changes are not possible.
11. Do you offer express or same-day delivery?
Currently, we do not offer express or same-day delivery services.
12. What happens if my order cannot be delivered?
If delivery fails due to incorrect address or multiple failed attempts, the order will be returned and re-shipping charges may apply.
Quik Links
Our Collection
Contact Us
- +91 9833442441
- Help@soultara.me
- info@soultara.me
- Mahatma Gandhi Rd, Rajawadi Colony, Ghatkopar East, Mumbai, Maharashtra 400077
Chat With Us
© 2026 Soultara Pvt Limited. All Rights Reserved.